Privacy Policy

1. Introduction

Welcome to EnteStore ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and business details when you register
• Store Information: Store name, logo, product listings, pricing, and inventory data
• Payment Information: UPI IDs, bank account details for receiving payments (stored securely via payment partners)
• Customer Data: Information about your customers including names, phone numbers, and delivery addresses

2.2 Information Collected Automatically

• Device information and browser type
• IP address and location data
• Usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process transactions and send order notifications
• Send WhatsApp notifications for orders and updates
• Improve our platform and develop new features
• Communicate with you about your account and services
• Comply with legal obligations
• Detect and prevent fraud

4. Information Sharing

We may share your information with:

• Payment Partners: Razorpay, UPI providers for payment processing
• WhatsApp/Meta: For sending order notifications via WhatsApp Business API
• Cloud Service Providers: For hosting and data storage (Microsoft Azure)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive information
• Regular security audits and monitoring
• Access controls and authentication measures

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Some data may be retained for legal compliance purposes.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications

8. Cookies

We use cookies to enhance your experience, remember your preferences, and analyze usage. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or platform notifications.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@entestore.in
• Website: entestore.in